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Los Angeles Data Center Router Upgrade Maintenance Notice
2018-11-26 11:57

Dear ,

We hope all is well with you.
While we may have fixed the issue at that time after further investigation we decided to run a maintenance on the core routers. The maintenance does involve rebooting both routers which we urgently need to do. In order to avoid the risk of the same outage from happening again.

Downtime expectations: We do NOT expect any downtime to happen or to have any data loss to your server hardware. We will have trained technical staff working on this maintenance and extra staff on standby just in case if anything does go wrong. If God forbids and an outage does occur during the maintenance window. We expect the outage to last 10-15 minutes long.

We greatly apologize for this super short notice, but we need to do this as soon as possible to prevent the risk of the same outage to happen again.

We thank you for your understanding and we do apologize for any inconvenience we have incurred.

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